Terms Conditions | PrintME 3D | 3D Printing | Ultimaker | Robox | ColorFabb | NinjaFlex



1.                     Definitions

1.1                   In these terms and conditions:

                        Buyer: the company, firm, body, or person who buys the Goods.

                        Contract: any Contract to which these terms and conditions apply.

                        Goods: the Goods which are the subject of the Contract.

                        Seller: PrintME 3D Limited.

2.                     Placement of Orders

2.1                   All verbal orders made by the Buyer must be confirmed in writing to the Seller within 48 hours
                        of the verbal order.

2.2                   The order input deadline for next day delivery is 14.00.

2.3                   Written confirmation of order cancellations must be obtained by the Buyer prior to dispatch of
                        the Goods and an order cancellation reference number be obtained from the Seller’s Customer
                        Support Department.

2.4.                  The Seller which charge a restocking fee of 20% of the value of the Goods in addition to any
                        other expenses incurred by the Seller for all order cancellations received after the Goods have
                        been despatched except:

2.4.1                Orders for non-stock products cannot be cancelled once the Seller has ordered the products
                        from their Supplier.

3.                     Prices

3.1                   All prices are subject to change without notice and should always be confirmed at the time of
                        placing an order.

3.2                   All prices for UK and European orders quoted or accepted are inclusive of Value Added Tax (VAT)
                        unless exemption is requested. All prices for International orders quoted or accepted are
                        exclusive of VAT.

3.3                   All non UK Mainland prices quoted or accepted are exclusive of packaging, delivery and insurance
                        which shall be charged unless otherwise agreed in writing by Seller.

3.4                   All prices quoted or accepted are exclusive of Credit Card Processing Charges. A charge of
                        3.00% will be added to the value of all orders and invoices where payment is made by Credit Card.
                        The Seller reserves the right to vary these charges from time to time.

4.                     Payment

4.1                   For all credit sales the Buyer shall make payment for the Goods in full without any deduction or
                        right of set off, within 30 days of the date of the Seller’s invoice.

4.2                   The Seller shall not be liable to the Buyer for any loss or damage due to any delay in delivery of
                        the Goods.

4.3                   Any dishonored cheques issued to the Seller will incur a minimum charge of £20.00 for each

4.4                   If the Buyer fails to make payment on the due date them, without any other right or remedy available
                        to the Seller, the Seller shall be entitled to:

4.4.1                Suspend any outstanding deliveries;

4.4.2                Cancel or suspend the Contract, and

4.4.3                Charge the Buyer interest (both before and after any judgment) on the amounts unpaid at the rate
                        of 2.00% per annum above the Royal Bank of Scotland plc base rate from the date of the invoice
                        to the date payment is received in full by the Seller.

5.                     Delivery

5.1                   All UK Mainland deliveries are free of charge.

5.2                   All deliveries vary depending on product and geographical location of Buyer.

5.3                   The Seller reserves the right to vary their delivery charges from time to time.

6.                     Claims

6.1                   All claims must be processed by the Sellers Sales Team.  A claim will not be valid unless accompanied
                        by a claim reference number.

6.2                   Delivery discrepancies must be notified in writing within 24 hours of receipt of Goods.

6.3                   Damaged Goods – As 6.2 but a copy of the carriers delivery note showing receipt signed for as
                        damaged must also be supplied. All damaged Goods must be retained until the claim has been settled.

6.4                   All invoice queries must be notified within 7 days of the invoice date.

7.                     Title to Goods

7.1                   Risk in the Goods passes to the Buyer:

7.1.1                On delivery in the case of Goods delivered to the Buyer or Goods delivered directly to another location
                        specified by the Buyer; and

7.1.2                At the time of collection in the case of Goods collected from the Sellers premises or warehouse.

7.2                   Notwithstanding delivery and the passing of risk, property in and title to the Goods shall remain with
                        the Seller until the Seller has received payment if the full price of:

7.2.1                All Goods and/or Services the subject of the Contract; and

7.2.2                Al other Goods and/or Services supplied by the Seller to the Buyer under any Contract whatsoever.

 7.2.3               Payment of the full price shall include, without limitation, the amount of any interest or other sum
                        payable under the terms of this and all other Contracts between the Seller and the Buyer.

7.3                   Until payment has been received in accordance with clause 7.2 the Buyer shall store the Goods
                        separately to any Goods which belong to the Buyer or any third party, and shall be clearly marked
                        and identifiable as the Sellers property.

7.4                   If the Buyer fails to make payments to the seller when it falls due, a bankruptcy order is issued
                        against the Buyer, the Buyer enters into a voluntary arrangement with its creditors or being a company
                        enters into a voluntary or compulsory liquidation or has an administrator or administrative receiver
                        appointed over all or parts of its assets or suffers any similar action or if  the Seller has reasonable
                        cause to believe that any of those events is likely to occur, the Seller shall have the right without
                        prejudice to any other remedies:

7.4.1                To withhold delivery of any undelivered goods and stop delivery of any goods in transit;

7.4.2                To require the Buyer to part with possession of any Goods owned by the Seller; and

7.4.3                To enter without prior notice any premised where Goods owned by the Seller may be located and
                        repossess any Goods owned by the Seller.

8.                     Returns

8.1                   Returned Goods will not be accepted without authorisation by the Seller and a valid Returns
                        Authorisation Number (RAN) issued by the Seller.

8.1.1                Unauthorised returns will be ‘refused’.  ‘Refused’ goods must be collected by the Buyer within
                         30 days.

8.1.2                ‘Refused’ goods not collected within 30 days will be disposed of by the Seller.

8.2                   Faulty Goods – The seller is a distributor and reseller of goods on behalf of the Manufacturer and
                        seeks to apply the Manufacturers warranty procedures to its Buyers as fairly as possible.

8.2.1                Faulty Goods will only be accepted for return within 14 days of date of the Seller’s sales invoice.

8.2.2                Some situations may require prior authorisaion from the Manufacturer before credit can be agreed. In
                        such situations the Buyer will be required to provide a full written fault report and print sample.

8.2.3                All Goods returned as faulty will be tested on receipt by the Seller.             Those Goods found to be faulty and within the warranty period will be credited or replaced accordingly.             Those Goods found not to be faulty or outside the warranty period will be reported to the Buyer. The
                        Buyer must arrange for collection of these Goods in accordance with clauses 8.1.1 and 8.2.2 relating to
                        refused goods’.

8.2.4                The Buyer is responsible for packaging and carriage charges for return of Goods.

8.2.5                A restocking fee of 20% will be applied to all returned items outside of the 14 day cooling off period.

8.3                   Damaged Goods – All deliveries received in a damaged condition must be signed for as damaged and
                        reported to the Seller within 24 hours of receipt of Goods. The packaging and goods must be retained
                        and returned to the Seller.

8.4                   Incorrect Goods – Where the Buyer receives Goods which have not been ordered from the Seller and
                        notifies to the Seller in accordance with clause 6.2:

8.4.1                The Seller will collect the incorrect Goods at their expense; and

8.4.2                Replacement Goods will be despatched the same day as notification (where stock is available and Seller
                        is notified prior to 14.00 hours)

8.5                   Cancelled Orders Despatched – Unless written cancellation is received in accordance with clauses 2.3
                        and 2.4 these goods may only be returned at the Seller’s discretion. If authorised they will  be returned
                        at Buyer’s expense and subject to a 20% restocking fee.

8.6                   The Seller endeavors to make all collections within 48 hours. The Buyer must ensure that the Goods are
                        adequately packed and ensure they are located in the area normally associated with deliveries, ready
                        for collection.

8.7                   RAN numbers are valid for 14 days. Goods cannot be returned using a RAN after this date.

8.8                   All returns must be suitably packaged for return. Product with damaged or defected original packaging
                        will be ‘refused’ and dealt with in accordance with clauses 8.1.1 and 8.1.2.

8.8                   All returns must be suitably packaged for return. Product with damaged or defected original packaging
                        will be ‘refused’ and dealt with in accordance with clauses 8.1.1 and 8.1.2.

9.                    SolutionsME

9.1                   SolutionsME Solutions including SupportME will be performed on a calendar month rolling contact basis,
                        which can be canelled at any time. If payment or an official notifcation of cancellation is received, the Solutions
                        Service will no longer be applicable.

9.2                   SupportME and Training Plans are an additional service provided by PrintME 3D. These services are
                         offered separately  from the Warranty and Support Plans provided by the manufacturer or brand. Should
                         the customer require set up of the warranty or plan provided by the manufacturer or brand, this will be the
                         responsibility of the customer to activate and/or to mange.

9.3                   Replacement Parts will be granted following 60 days of activation of a SupportME Plan. This will be under
                        the condition of official approval by PrintME 3D based on a discretionary basis following a detailed review
                        and inspection by a member of the PrintME 3D SupportME.

9.4                  On-Site repairs will be conducted only at a PrintME 3D Service Centre and will not be eligible to be carried
                        out off-site under a SupportME Plan. Any associated costs such as transport, carriage or packing will be the
                        responsbility of the customer.

9.5                   Emergency 3D Printing will be limited to eight hours of 3D Printing per calender month. Additional services
                        required to produce 3D Printable Products will be chargeable and assessed on a discretionary basis. In addition,
                        size restrictions will be applicable also on a discretionary basis.

9.6                   3D Guru Support will be limited to 10 hours of communication per calender month whether through telephone,
                        email or through any communications methods.

10.                   Warranty

10.1                All products within our range come with a standard manufacturer warranty ranging from 3 - 24 months provided to
                       to Consumers by the manufacturer of the goods. It is the responsibility of the Consumer to decide whether to
                       accept the standard manufacturer warranty or to purchase a PrintME Support Plan at their own cost. For details of
                       the applicable terms and conditions, please refer to the manufacturer's warranty provided with the Products.

10.2                PrintME 3D does not accept any warrant liability.      

10.3                In the event of a technical fault or warranty claim, please contact us on 0207 712 1740 or via

10.4                PrintME 3D is able to provide quotes for repairs or technical assistance for all products which are outside of the
                       warranty period

10.5                The buyer commercial engagements such as client projects, client deadlines, design files, prototypes and
                       commercial activties are the responsbility of the buyer and not PrintME 3D or the brands or manufacturers that
                       we represent

11.                  Technical Support & Training

11.1                Any Technical Support provided by PrintME 3D as part of your purchase is offered on a discretionary basis, has
                       no material value and can be withdrawn at any time

11.2                PrintME 3D reserve the right to charge full price for any installation or training bookings cancelled or postponed
                       within 48 hours of the confirmed fulfilment date    

12.                   Conditions              

12.1                 These Conditions shall supersede all previous condition of PrintME 3D Limited.

12.2                 These Conditions shall take precedence over any conditions of the Buyer and shall not be valid without
                        written consent of PrintME 3D Limited.

12.3                 If any provision of these Conditions are held to be invalid or unenforceable by a Court of Law in whole or
                         in part the validity of the other provision of these Conditions and the remainder of the provisions in question
                         shall not be affected.

12.4                 The Contract shall be governed by the laws of England and the parties shall submit to the sole jurisdiction
                         of the English Courts.

12.5                 All invoices will be transmitted electronically to the Buyer.